Hotel Sales Training, Consulting and Coaching, Customer Service and Hospitality Human Resources Consulting with Carol Verret

Carol Verret Consulting and Training is a full service company specializing in consulting and training tools you can use in the areas of hotel sales, hotel revenue management and customer service. We work internationally and domestically to provide training and consulting solutions with a demonstrable ROI.

I Hate Cold Calls - Web 2.0 and a New Paradigm of Hotel Sales

This is a sales seminar open to the hospitality community.

For more information, click here.

Training Solutions for a Difficult Economy

At time of decreasing demand and increasing supply, the pressure is on hotel sales departments to generate demand – now! The sales skill sets that served sales well in the past several years when demand was high are not the same as those required in the current economic climate. Sales training in this economy can’t wait for the annual sales meeting.

At Carol Verret Consulting and Training, we have developed cost effective solutions to get your staff the training they need now:

Hotel Sales Seminar “I Hate Cold Calls” –This seminar is being conducted in major markets across the country and is open to the hotel sales community in those markets for a nominal fee. There is also an opportunity for hotels and management companies to host or sponsor this program that is an attractive, cost effective way to provide training at minimal travel and related costs. Click here for details or contact us.

Training Web Casts -- These are live participative programs co-created with management for hotels and management companies to focus on specific skill sets and issues. They are very cost effective and targeted for your team. For additional details contact us.

Coaching Experience – This is a very structured telecoaching experience for individuals or teams. It is conducted in a series of weekly calls in which we identify challenges and structure the experience to address them in a progressive manner. At the end of each call, the participant and key contacts are furnished with a recap and the goals for the week before the next call. For additional details contact us.

	Sales and Management Coaching Ideal for hotel properties who want to develop their management staff in sales and/or leadership skills including hotel revenue management.
	Sales Seminars, Revenue Management Seminars & Customer Service Seminars – Sales training and customer service training seminars are tailored programs with a guaranteed shelf life! Hotel Sales training, leadership, management training and customer service seminars that produce results with reinforcement. We work on strategy, cold calling, qualifying and closing techniques.
	Consulting – Revenue Management Consultations, Hotel Sales Consulting, Customer Service Consulting and Human Resources Consulting to bring your organization results you can measure. Market Analysis, Property Positioning, Customer Service, Recommendations, Strategies, Sales Plans and on-going support. Do you know how to boost your property's market share? Carol Verret's proven strategies will help you drive hotel sales.
	Web Casts – Real time online "Training Bytes" to acquire new or refresh current hotel sales skills. It is our mission to provide the hotel industry with training that is not only useful but also cost effective. NewsFeeds
	Online Training Modules – Real training – the tools you need when YOU want them. Offered in partnership with HotelTraining.com, these are self-paced sales training modules that include assessments of the skills acquired to guarantee ROI on this training investment.
	SalesCallCheck – Sales department mystery shops with immediate audio and written feedback to assess how well you are handling the business.
	Articles – Carol Verret has been published in publications as diverse as HotelOnline, Asian Hospitality, Hotel Resource, Hospitality Upgrade among others. She is even featured in a new textbook for hospitality students. Click here to see the archive of her articles – the latest trends that you need to know! ResultsWoW Article NewsFeeds
	Web Site Development, Positioning and CRM Solutions – Ideal for independent properties who cannot afford to be without a dynamic Internet presence.