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Carol Verret Consulting and Training is a full service company specializing in consulting and training tools you can use in the areas of hotel sales, hotel revenue management and customer service. We work internationally and domestically to provide training and consulting solutions with a demonstrable ROI.
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I Hate Cold Calls - Web 2.0 and a New Paradigm of Hotel Sales
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Sales and Management
Coaching
Ideal for hotel properties who want to develop their management staff in sales
and/or leadership skills including hotel revenue management.
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Sales Seminars,
Revenue Management
Seminars &
Customer Service Seminars –
Sales training and customer service training seminars are tailored programs with a guaranteed shelf life! Hotel Sales training,
leadership, management training and customer service seminars that
produce results with reinforcement. We work on strategy, cold calling,
qualifying and closing techniques.
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Consulting
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Revenue Management Consultations, Hotel Sales Consulting,
Customer Service Consulting and
Human Resources Consulting to bring your
organization results you can measure.
Market
Analysis, Property Positioning, Customer Service, Recommendations,
Strategies, Sales Plans and on-going support. Do you know how to boost
your property's market share? Carol Verret's proven strategies will
help you drive hotel sales.
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Web Casts
– Real time online "Training Bytes" to acquire new or refresh current
hotel sales skills. It is our mission to provide the hotel industry
with training that is not only useful but also cost effective.
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Online Training
Modules – Real training – the tools you need when YOU want
them. Offered in partnership with HotelTraining.com, these are
self-paced sales training modules that include assessments of the
skills acquired to guarantee ROI on this training investment.
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SalesCallCheck
– Sales department mystery shops with immediate audio and
written feedback to assess how well you are handling the business.
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Articles –
Carol Verret has been published in publications as diverse as
HotelOnline, Asian Hospitality,
Hotel Resource, Hospitality Upgrade
among others. She is even featured in a new textbook for hospitality
students. Click here to see the archive of her articles
– the latest trends that you need to know!
ResultsWoW
Article NewsFeeds
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Web Site Development,
Positioning and CRM Solutions – Ideal for independent
properties who cannot afford to be without a dynamic Internet
presence.
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that this is the first year we have received professional marketing plans
with precise action items and goals from each property. The marketing
seminar really paid off and we are very happy with the results. As you
might expect some properties put more time and effort into the project
than others, but even the smaller properties now have a good foundation."
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