| Meet
and Exceed Your Customer's Expectations
This seminar is designed for every employee
with customer contact and is designed for hotels. The central theme is "love
what you do." It focuses on six modules:
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Identifies
why the employee is in a customer service position from a motivational
standpoint |
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Assists the
employee in identifying the various customer demographics and the
expectations of each group |
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Identifies
the role of each department in delivering the customer experience
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Working with
"internal customers", peers and managers
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Handling
difficult customers and customer plaints |
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Outlines the
benefits to the employee of giving good customer service |
The goal is to create empathy for the
customer and to give the employee basic skills with which to deliver good
customer service in their establishment. It includes posters that reinforce
the key elements of the training to be posted in key employee areas.
Ideally, the following seminar complements this seminar.
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