ResultsWoW Newsletter


2007
Aug	WEB 2.0 AND HOTEL SALES STRATEGIES for '08 WHAT ARE YOUR CLIENTS SAYING ABOUT YOU?
July	Hotel Sales Training – Nobody Does What Nobody Checks!
2006
Sept	A Double Shot of Revenue Management – Two Web Casts October 2, 2006
Aug	Habits of Highly Successful Hotel Revenue Managers – Average to Awesome!
July	RM for GM's - What You Don't Know Can Jump Up and Bite You
Jun	Feeding the Revenue Elephant - Hotel Revenue Management Summer 2006
May	The Tipping Point: Identifying The Touch Points in Hotel Sales
Apr	THE ‘TIPPING’ POINT’: Touch Points Make a Difference in Customer Service Training
Feb	Selling Up! Taking Group Room Revenue to a New Level!
Jan	Revenue Management 2006 -- The Risks and Rewards

2005 Dec	Revenue Management 2006 -- The Risks and Rewards
Nov	Revenue Management and Group Sales -- The Partnership Not The Disconnect
Oct	Tripple Witching Hour --The Marketing Plan, Revenue Management Strategy and RFPs For 06
Sept	Habbits of Highly Successful Hotel Sales People
Jul	"Smile" is a Learned Behavior – Creating a Culture of Customer Service
Jun	Revenue Management Systems -- Considerations for Evaluation
May	Disconnect -- Aligning the Revenue Management and Sales Strategies
Apr	Who Needs the Sales Department, Anyway? The Cost of Sales From all Channels in the Revenue Management Model
Mar	Independent Hotels & Resorts Ride the Wave or Float with the Tide?
Jan-Feb	Revenue Management - The Challenge for Hotel Sales

2004 Dec	Hotel Directors of Sales - The Qualities for Leadership and Success
Oct	Hotel Sales Departments -- Issues in Processes and Functionality
Sep	LEADERSHIP -- The GM'S Role in Revenue Management
Aug	Transforming the Hotel Sales Organization – Alignment with the New Realities of Sales
Jul	The Revenue Management Strategy -- The Pre-Plan Marketing Plan
May	REVENUE MANAGEMENT – LET THE SUMMER GAMES BEGIN!
Apr	What Do Meeting Planners Want? Hotel Sales Managers Want to Know!
Mar	Revenue Management -- The Integration of Revenue Drivers
Feb	CYBER SALES -- Hotel Sales in an Internet World is the New Reality
Jan	The New Realities of Hotel Sales – Focus on Revenue Generation
HOTEL SALES -- INNOVATION IN THE FACE OF LIMITATIONS
THE GOOD NEWS & THE BAD NEWS IMPROVING ECONOMY = NEW HOTEL DEVELOPMENT
LEADERSHIP – GMS Managing The Sales Process
Hotel Sales Training Options ROI on Web Casts, Live Customized Seminars and Public Seminars
When the Crystal Ball is Cloudy ~~ Marketing Plans for 2004
Partnership of Sales and Technology -- Using Tech Tools to "Sell" the Hotel
Back to the Basics
Creating Sales "HUNTERS": The Skill Sets Required in the New Hotel Sales Environment
P.A.C.T. - Radical Approach to Hotel Sales Compensation
Heightened Security Requires New Strategies in Hotels Sales
Revenue Recovery Building The ‘A’ Team in Sales

Contingency Marketing Plan – War In Iraq!
Playing The Rate Game Positioning -- Positioning --Positioning!
The Rate Game - Playing to Win
Solicitation
Account Retrieval -- The Tough Questions
10 No-Fail Qualifying Questions
The General Manager's Role in Sales - Part 2
The General Manager's Role in Sales
The Case for 'Smile' Training
Contingency Marketing - "The What If..."

Wrapping Yourself Around the Customer
Customer Service and the Buying Decision
The Critical Role of Training
The Customer Service Hall of Infamy Top Ten
Sales is Customer Service
A Special Message From the ResultsWoW Customer Service Newsletter Team
Customer Service Training – Who did we forget?
Making the Expectations Clear
Generation Y: Motivating and Training a New Generation of Employees
How Soft is Your Hotel's Economic Landing?
Modeling Behavior The Messages You Send
The 'Value Proposition'